Maximizing ROI: Unlocking the Full Potential of ITSM Implementation
ITSM implementation, also known as information technology service management implementation, is the strategic process of adopting, integrating, and optimizing concepts, processes, and tools inside an organization. The purpose is to connect IT services with business objectives, streamline processes, improve service quality, and set up a framework for continuous improvement. ITSM implementation includes evaluating current processes, adapting ITSM platforms, designing and testing solutions, offering extensive training, and monitoring for continuing improvements.