What is Aeromexico Airlines Refund Policy?

Before you initiate the Aeromexico Refund request, it’s better to know all the key aspects associated with its refund policy. The airline is quite strict with its standard fares and imposes stringent terms and conditions when it comes to refunds. Here’s what you need to know.

All Aeromexico fares are entitled to refunds if canceled within 24 hours of the purchase.
Passengers will get a refund in the original form of payment within the risk-free window.
Once the 24-hour window passes, only Flexible Fares are entitled to a refund.
Those flying with the Aeromexico refundable ticket can get a refund in the form of original payment or electronic vouchers, depending on their preferences.
You can request a refund from the place of purchase only. Those who have made web purchases can call Aeromexico customer service to request a refund.
Basic fares are non-refundable.
The airline may take around 7 business days to process a refund request. Electronic vouchers will be processed immediately.
How to Request a Refund with Aeromexico Airlines?
Now that you know about the Aeromexico Airlines Cancellation and Refund policy, it’s time to outline the step-by-step instructions for raising a refund request. Be mindful that you can request a refund only from the place of purchase. Contact third-party websites or booking agencies if you have purchased tickets from them.

Those who have made web purchases must call the airline to raise a request. Here’s how to do so.

Open the dialer pad and contact Aeromexico Airlines at 1-800-237-6639.
Press the Call button and connect to the automated IVR menu.
Select your preferred language.
Listen to commands carefully and select the prompt to request a refund.
Alternatively, you can speak to the live agent at Aeromexico using the appropriate option.
Once the agent is on the call, share your booking details and ask about your refund eligibility.
If you are eligible for it, request a refund and wait for a few business days.