Author: Teleraininc

CIOs and IT management are making the use of the cloud contact center and IVR on-demand solutions to maintain or upgrade legacy systems on a humble budget. However, when it... Read More

Every health care organization must provide resources for their subscribers to answer a wide range of questions, or send reminders for appointments and prescription refills. Being able to answer calls... Read More

Successful collections operations require a well-rounded feature set for your contact center. Though other vendors might come close, few can match all the features we deliver in a single integrated... Read More

Get ready to revolutionize your business with suite of technologies – AI, Deep Learning, Self-service portal, quality management, agent performance management, real time monitoring and many more. KruptoConnect Cloud solutions... Read More

Expectations of an increasingly demanding customer base along with deregulation are requiring utilities to upgrade their contact center infrastructure. Many customers assume that agents at utilities must have some knowledge... Read More

Efficient communications with agile, reliable and global cloud voice and messaging services that reach your customers, wherever they are. We have built and assembled an infrastructure designed to handle origination... Read More

Main post for the social media 'As we look forward to 2021 or even in coming years, there will be continuous emphasis on providing the best of customer experience, so... Read More

Telecommunication providers (Telcos) are under constant competitive pressure to retain and grow their consumer and business subscriber base. Efficiently supporting callers in a telephone contact center is challenging as new... Read More

Our contact centre solutions are designed as a single platform to support both agent and customer self-service interactions, regardless of any channel they choose or from any location. There is... Read More